Imagine a potential new patient calling your office, and the phone rings... and rings... and goes to voicemail. You’ve just lost a potential patient and possibly a lifetime of referrals.
Missed calls can cost your practice thousands of dollars each year. Research shows that potential customers are 68% more likely to choose a competitor if their call goes unanswered.
But the problems don’t stop there.
Another silent killer of growing dental practices is the failure to schedule follow-up appointments. Well-trained front office staff should always ask patients to book their next visit before they leave, as patients are 50% more likely to return if they have their next appointment scheduled before departing.
Lastly, let's talk about training. A front office team lacking proper training can lead to scheduling, billing, and patient interaction errors. This not only frustrates patients but can also create operational inefficiencies. Well-trained staff can enhance patient satisfaction and streamline your practice’s operations.
It starts with comprehensive training for your front office staff. By focusing on the crucial aspects of call handling, proactive scheduling, and effective communication, you can transform your office into a hub of efficiency and patient satisfaction.
We specialize in equipping your front office staff with the skills they need to succeed. Our tailored training programs ensure that your team can:
Let's bridge the skills gap together and attract more and better patients.